OPERATING MODEL DESIGN & IMPLEMENTATION
Developing Target Operating Model
The Challenge
The client manages a £17Bn Graduated Equipment Programme but lacked a structured operating model and the required skilled personnel to manage it effectively. To address this, a new Target Operating Model was required to define the portfolio’s strategic intent, governance structures, processes, and roles, ensuring alignment with client’s objectives.
4x
expansion of portfolio team
£17B
10yr cost of support
The Squarcle Solution
Squarcle applied its proven Discover, Diagnose, and Design approach to develop the TOM and an actionable implementation plan:
- Stakeholder Engagement: Engaged with key stakeholders across the portfolio to gather insights into challenges, priorities, and pain points.
- Workshops: Facilitated workshops to map the existing baseline, define the desired end state, and collaboratively design the TOM.
- Process and Organisational Design: Created new organisational structures, processes, and governance frameworks that aligned with strategic goals.
- Performance Metrics: Designed and integrated performance metrics to ensure continuous alignment with the client's strategic objectives.
The Results
A new organisational structure aligned resources with strategic priorities, improving efficiency.
- Streamlined processes reduced bottlenecks and manual tasks, boosting productivity.
- Clear governance defined roles and responsibilities from leadership to operational teams.
- Performance metrics provided visibility into progress and alignment with strategic goals.
- A Continuous Improvement framework enabled the client to evolve and optimise its operations.
